Sentiment Analysis & Workforce Optimization
completedSpring 2025
Sponsor
Bank of America gold
Financial Services
Problem & Approach
Capstone Summary:
- Team 1 (Workforce Collaboration Optimization Across Time Zones):
- Designed strategies and tools to improve coordination, scheduling, and communication for distributed teams working in multiple time zones.
- Focus areas likely included meeting time optimization, asynchronous workflows, and visibility into team availability.
- Team 2 (Customer Sentiment Analysis with Data Visualization Dashboards):
- Developed a system to analyze customer sentiment (e.g., from surveys, reviews, or social media) and present insights through interactive dashboards.
- Emphasis on visualizing trends, key sentiment drivers, and actionable metrics for stakeholders.
Total: 6 students across 2 teams, each addressing a distinct but complementary business challenge: internal collaboration efficiency and external customer insight.
Technology Stack
Data ScienceSentiment AnalysisWorkforce AnalyticsData Visualization
Team
Member 1 Team Lead
Member 2 Developer
Member 3 Developer
Member 4 Developer
Member 5 Developer
Member 6 Developer
Outcome & Impact
6 students hired by Bank of America; projects continuing beyond capstone. Two teams delivered workforce collaboration and customer sentiment analysis solutions.
Testimonials
"Six students were hired directly from the capstone program. The workforce collaboration and customer sentiment analysis projects continue to deliver value well beyond the semester."